Effective from Aug 27, 2026
Terms & Conditions and Cancellation Policy
These terms and conditions govern the relationship between the guest and the accommodation provider when booking the Lodge Benecko 46 apartment through this website. By submitting a booking, the guest confirms that they have read and agree to these terms.
1. Accommodation provider
The accommodation is provided by Lodge Benecko s.r.o., registered office at Kopřivnická 611, 199 00 Prague, Czech Republic, Company ID (IČO): 29549485 (the company is not a VAT payer). The apartment is located at Benecko 46, Krkonoše, Czech Republic. Contact phone: +420 739 005 345.
2. Booking and payment
A booking becomes binding once payment is completed through the Comgate payment gateway (QR payment, card, or bank transfer). The total price includes accommodation and a cleaning fee; any applicable weekly discount is shown in the summary before payment. The guest receives a confirmation email with the booking details once payment succeeds. A booking awaiting payment holds the dates for 30 minutes.
Bank details for payment by bank transfer:
- CZK: account 3647706016/3030 · IBAN CZ07 3030 0000 0036 4770 6016 · SWIFT/BIC AIRACZPP
- EUR: account 3647706032/3030 · IBAN CZ60 3030 0000 0036 4770 6032 · SWIFT/BIC AIRACZPP
Account holder: Lodge Benecko s.r.o.
The payment gateway is provided by Comgate, a.s., a company specializing in online payment processing. More about the Comgate payment gateway.
Supported payment methods:
- Card payment: Payment is processed securely directly on the Comgate payment gateway by entering your card details (Visa, Mastercard); after bank authorization, the payment is confirmed within a few seconds. Card payment details.
- Bank payment buttons: After selecting your bank, you are redirected to your online banking, where you confirm the payment using your login details or app; the payment is usually confirmed instantly. Bank payment button details.
Comgate contact for payment complaints or questions:
Comgate, a.s., Gočárova třída 1754/48b, Hradec Králové, Czech Republic
podpora@comgate.cz · +420 228 224 267
3. Cancellation policy
If the guest cancels the booking, the following refund rules apply (counted from the planned arrival date):
- Cancelled 14 or more days before arrival: 100% refund.
- Cancelled 7-13 days before arrival: 50% refund.
- Cancelled less than 7 days before arrival, or no-show: no refund.
Refunds are issued using the same method as the original payment, usually within 14 business days of the cancellation being approved. If the provider cancels the stay (e.g. for technical reasons), the guest is entitled to a full (100%) refund.
4. Guest rights and obligations
The exact check-in/check-out times, access details, and stay instructions are sent to the guest by email after payment is confirmed. The guest must use the apartment and its equipment with due care and compensate for any damage caused. The apartment's capacity and maximum number of guests are shown on the booking page and must not be exceeded without prior agreement.
5. Personal data protection
Personal data provided during booking (name, email, phone) is processed solely to process the booking, communicate with the guest, and fulfil legal obligations (e.g. guest registration records). Data is not shared with third parties beyond the providers necessary for booking and payment processing (Supabase, Comgate, Resend). If the operator enables traffic measurement (Google Analytics 4), it only activates after you accept cookies and is processed pseudonymously via Google Ireland Limited.
6. Final provisions
These terms are governed by the laws of the Czech Republic. The provider and guest will primarily seek to resolve any disputes by agreement. The provider reserves the right to reasonably amend these terms; bookings already made remain subject to the terms in effect at the time they were created.